Principal Engineer
Email: info@jgblank.com
LinkedIn: LinkedIn.com/in/JGBlank
Professional Overview
Business-oriented technology professional with a track record of leadership, strategic thinking, and commitment, seeking management and director-level positions to drive innovation and growth for a sustainable future.
20 years of experience leading technical teams, developing processes, and managing relationships to achieve success.
Work Experience
Principal Engineer, Dell Technologies
July 2021 – Present
- Spearheads IT Service Delivery ITSM solutions for 20,000 end users across 25 global sites, ensuring 95% SLA
- Influences and inspires 38 teams to deliver impactful strategies that foster a culture of continuous improvement
- Aligns IT service standards to ITIL industry best practices for team of 100 members, supporting 500 applications
- Integrated GenAI prompt engineering to analyze service tickets, leading to a 20% efficiency improvement
- Co-Chair of Strategy Steering team that aligns processes to objectives
Senior Software Engineer, Insight Global LLC
April 2021 – July 2021
- Supported Enterprise IT reorganization for 500+ applications, ensuring seamless partner acquisition
- Migrated applications from brownfield to greenfield, improving IT infrastructure performance speeds by 300%
IT Systems Engineer, The Boeing Company
September 2015 – April 2021
- Consulted executives and business customers on capabilities of 6 applications to drive operations improvements
- Drove 91% compliance in ITSM and risk management programs by optimizing performance response times
Team Leader, The Boeing Company
December 2010 – September 2015
- Led 2 production operations teams of 20 personnel on post-build checkouts with over 95% quality score
- Fostered an innovative environment, creating new procedures and processes to improve rate from 40 to 8 days
Sales Manager, TNB Doors Inc
March 2010 – November 2010
- Led B2B client negotiations and set commercial sales targets for business, leading to over 100 new customers
Staff Sergeant, US Air Force
February 2004 – February 2010
- Commendation Medal recipient for leadership of international operations team to 87% mission capability rate
Education
- Master of Science in Global Technology and Development, Arizona State University, May 2021
- Associate of Arts in International Development, Arizona State University, May 2021
- Bachelor of Science in Business Management, University of Phoenix, February 2017
- Associate of Arts in Accounting, University of Phoenix, September 2016
Skills
- Leadership & Strategic Management: Team Leadership, Executive Presence, Executive Communication, Stakeholder Communication, Business Presentations, Strategic Business Planning, Transformative Leadership, Change Management, Decision-Making, Project Management
- Operations & Process Improvement: Operations Management, IT Service Management, Process Management (inc. Continuous Improvement), Business Optimization, ServiceNow, COGNOS, Process Automation, Lean, Agile
- Administrative & Data Management: GenAI Prompt Engineering, Microsoft Excel, Global IT Governance, Data Analytics, Risk Assessment, Budgeting & Negotiation, Disaster Recovery, Business Continuity, ITAR, EAR
- Technical Proficiency: SQL, UNIX, SPL, Active Directory, Batch, Generative AI, PowerShell, Python
Achievements
- Commendation Medal, US Air Force, 2010
Volunteering
- Co-Chair, Strategy Steering Committee, Remote, September 2021 – Present
- Treasurer, Ashley Ridge Homeowners Association, Summerville, SC, January 2025 – Present
- Board of Directors Nominating Committee, Palmetto Scholars Academy, North Charleston, SC, December 2024 – Present
- Chair, Mindfulness@Boeing Community of Practice, Remote, May 2019 – April 2021
- Speaker and Coach, DreamLearners Program, North Charleston, SC, August 2019 – March 2020
Training and Certifications
- GenAI and LLMs for Business Strategy, Dell Technologies OCTO AI, February 2024
- Splunk Power User Training, Splunk, October 2023
- Agile Infrastructure Operations, DevOps Institute, April 2022
- ITIL Foundation Certificate in IT Service Management, AXELOS, October 2021
- Scaled Agile Framework Scrum Master 4.5, IBM, November 2019
- Transformational Leadership, The Boeing Company, August 2015
- Contracting and Negotiating Skills, Project Management Institute, March 2015
- (Former) Secret Security Clearance, Department of Defense, April 2004